Buying a Home
For many consumers purchasing a home may be the biggest purchase of their lives.
The best way to shop for a new home is to prepare a “must-have” list. It is recommended that you spend plenty of time inspecting all the aspects of any home that you’re serious about buying.
It is important to figure out what you can afford, based on how much money you will need to borrow, your income and expenses and any debt repayments you may have. Talk to someone at your bank, then compare mortgage rates, terms and conditions at a number of financial institutions. Mortgages vary widely. You can get a good idea of current house prices in neighbourhoods you are considering by looking at house listings in the newspaper or by searching the Multiple Listing Service or the websites of for-sale-by-owner companies, which help homeowners advertise their home but are not allowed to actually sell it.
For more information on mortgages, see “Mortgages”.
Unless you’re in a building trade, you won’t necessarily see the faults in a home you’re considering, so you may wish to hire a home inspector. Keep in mind that home inspectors are not subject to industry regulation in most provinces. You will want to do some homework to find a reliable inspector. Ask friends and neighbours for references, and ask those inspectors you’re thinking of hiring about their training, experience and membership in professional organizations. Your inspector should always provide you with a written report. Remember that most inspectors ask their clients to sign a waiver. They do this in an effort to minimize their liability in case they provide incorrect or incomplete information in their inspection reports.
The Homeowner Protection Centre (HPC) is a resource centre for homeowners. Homeowners can access information resources to assist in buying, building, maintaining, expanding, renovating and making the most of their homes. The HPC helps homeowners understand their consumer rights when purchasing or renovating a home or buying a home product or service. The HPC also helps companies become more responsive to the needs of their customers and works with builders to improve their business and customer service processes.
For more information on home buying, go to the Buying a Home section of the Canada Mortgage and Housing Corporation website.
When you have a complaint about a real estate agent, contact your provincial or territorial consumer affairs office or real estate regulator.
New Homes
Go to the Canadian Home Builders’ Association for a list of local members. Many home builders associations provide brochures and sample contracts to help consumers understand the market.
For information on maintaining a new home, you may wish to purchase the Homeowner’s Manual produced by the Canada Mortgage and Housing Corporation.
Federal non-profit organizations such as Canadians for Properly Built Homes and provincial housing ministries may also be helpful.
Condominiums
You may be considering a condo, but if you’ve never lived in one, you should check into all the restrictions and rules before you buy. Ask to see a copy of the corporation by-laws; they may include very specific conditions, such as whether you may put in a garden or hang seasonal lights outside. Talk to people in the community and the manager of the corporation. Find out about maintenance fees and how often they increase. Check whether there is an adequate reserve fund in place for repairs and maintenance of major items, such as roofs, driveways and parking lots. Just as you should do when purchasing a house, have a home inspection done before purchasing a condominium.
See also the Canada Mortgage and Housing Corporation’s Condominium Buyers’ Guide, available on their website at www.cmhc.gc.ca.
Renting
Many of the issues that arise when you are buying a house or condo also come up when you are looking for rental accommodation. You need to make sure that it meets your needs at a price you can afford and that it is safe and well maintained.
In addition, you will want to read the rental agreement carefully, to find out about the rules that tenants must follow and what the landlord is required to do for you. Ask about the security deposit: whether there is one, what the terms are for getting it back when you move and whether you will be paid interest. To find out if the rules in your province or territory indicate that you should be paid interst you may contact your provincial or territorial housing ministry. Landlord and tenant requirements vary across Canada so it is important to find out about the situation where you plan to live, particularly if you are moving to another province or territory.
Canada Mortgage and Housing Corporation has an extensive section on its website about renting, with tips, information, worksheets and sample letters that will help you during the rental process: www.cmhc-schl.gc.ca/en/co/reho/yogureho/fore/index.
Environmentally Responsible Consumer Tip:
Heating can count for more than half the energy cost of running your house. According to the Canada Mortgage and Housing Corporation (CMHC), more than 17 percent of the energy consumed in Canada is used in this way. Buying an energy-efficient home or making energy-saving renovations can offer big savings.
Renovating is an ideal time to make your house healthier for you, the community and the environment. CMHC has put together Renovating for Energy Savings, series of fact sheets that describe options for saving energy in houses of specific styles and ages. There is also a section on energy efficiency upgrades. Visit www.cmhc.gc.ca/en/co.
Natural Resources Canada’s Office of Energy Efficiency has introduced ecoENERGY Retrofit. This program offers Canadians financial incentives to retrofit their homes and make them more energy efficient.
Also offer resources for owners of newly built homes:
The EnerGuide Rating Service encourages the building of energy-efficient new homes by offering guidance to home builders about energy-efficient features and upgrades, and provides an energy rating label on completed homes indicating their EnerGuide rating.
- The R-2000 Standard encourages the building of energy-efficient houses that are environmentally friendly and healthy to live in.
- There are also energy efficiency programs for new homes available in particular regions of the country.
For more information visit: www.oee.nrcan.gc.ca/residential/personal
Door-to-Door Home Repairs
Sometimes salespeople come to your door offering a deal on roofing, driveway resurfacing, or furnace inspection or repair, because “we just happen to be in your neighbourhood.” Usually they insist that the contract must be signed immediately to get the special price.
This is a high-pressure sales tactic. Don’t fall for it. If you were thinking of having the work done anyway, ask the salesperson for local references. Obtain quotes from other suppliers as well.
Although the majority of sellers are honest, some are not. The seller may ask for a deposit and then never return to do the work, or the work he or she does do may be substandard. Unless you have personal references, you won’t know what you’re really buying until your money is gone. (See also the section “Door-to-Door Sales”)
Your province or territory may require door-to-door salespeople to be licensed and bonded, and may allow a cancellation (or cooling-off) period, during which you may cancel the contract for any reason. For more information, contact your provincial or territorial consumer affairs office.
Canada Mortgage and Housing Corporation
Head Office
Ottawa, Ontario K1A 0P7
Email: [email protected]
Website: www.cmhc-schl.gc.ca
Prairie and Territories
Calgary, Alberta T2P 5L5
British Columbia
Vancouver, British Columbia V6E 4S4
Atlantic
1894 Barrington Street
PO Box 9315
Station A
Halifax, Nova Scotia B3K 5W9
Ontario
Toronto, Ontario M2N 6Z1
Quebec
Boulevard West
Montréal, Quebec H3B 5J7
Canadian Housing Information Centre
Ottawa, Ontario K1A 0P7
Email: [email protected]
Website: www.cmhc-schl.gc.ca/en/corp/li/index.cfm
Better Business Bureaus
Better Business Bureau of Mainland B.C.
Vancouver, British Columbia V6B 2M1
Email: [email protected]
Better Business Bureau of Vancouver Island
Victoria, British Columbia V8V 4A1
Email: [email protected]
Website: bbb.org/en/ca/local-bbb/bbb-serving-vancouver-island
Better Business Bureau of Southern Alberta and East Kootenay
Calgary, Alberta T2E 0S9
Email: [email protected]
Better Business Bureau of Central and Northern Alberta
Edmonton, Alberta T5P 0L3
Email: [email protected]
Website: bbb.org/en/ca/local-bbb/bbb-of-central-and-northern-alberta
Better Business Bureau of Saskatchewan
Regina, Saskatchewan S4R 2P7
Email: [email protected]
Website: bbb.org/en/ca/local-bbb/bbb-of-saskatchewan
Better Business Bureau Serving Manitoba and Northwestern Ontario
Winnipeg, Manitoba R3G 3H4
Email: [email protected]
Better Business Bureau Serving Western Ontario
London, Ontario N6C 4Y7
Email: [email protected]
Website: bbb.org/en/ca/local-bbb/bbb-serving-western-ontario
Better Business Bureau Serving Central Ontario
Kitchener, Ontario N2H 3W5
Email: [email protected]
Website: bbb.org/en/ca/local-bbb/bbb-serving-central-ontario
Better Business Bureau of Eastern, Northern Ontario and the Outaouais
Ottawa, Ontario K1G 0Y9
Email: [email protected]
Website: bbb.org/en/ca/local-bbb/bbb-of-eastern-and-northern-ontario-and-the-outaouais
Better Business Bureau Serving the Atlantic Provinces
Halifax, Nova Scotia B3L 2C2
Email: [email protected]
Website: bbb.org/en/ca/local-bbb/better-business-bureau-serving-the-atlantic-provinces
Canadian Association of Home and Property Inspectors
Ottawa, Ontario K2K 1X6
Website: www.cahpi.ca
Canadians for Properly Built Homes
Station H
Ottawa, Ontario K2H 7T8
Email: [email protected]
Website: www.canadiansforproperlybuilthomes.com
Homeowner Protection Centre
Email: [email protected]
Website: www.homeownerprotection.ca
Provincial and Territorial Consumer Affairs Offices
Alberta
Service Alberta, Consumer Contact Centre
Edmonton, Alberta T5J 4L4
Email: [email protected]
Website: www.servicealberta.ca
British Columbia
Consumer Protection BC
Victoria, British Columbia V8W 9J2
Email: [email protected]
Website: www.consumerprotectionbc.ca
Manitoba
Consumer Protection Office, Manitoba Justice
Winnipeg, Manitoba R3C 0B6
Email: [email protected]
Website: www.manitoba.ca/consumerinfo
New Brunswick
Financial and Consumer Services Commission
Fredericton, New Brunswick E3B 1E1
Email: [email protected]
Website: www.fcnb.ca
Newfoundland and Labrador
Service NL
St. John’s, Newfoundland and Labrador A1B 4J6
Email: [email protected]
Website: www.servicenl.gov.nl.ca/index.html
Northwest Territories
Consumer Affairs, Department of Municipal and Community Affairs
Yellowknife, Northwest Territories X1A 2L9
Email: [email protected]
Website: www.maca.gov.nt.ca/en/services/consumer-affairs
Nova Scotia
Service Nova Scotia and Municipal Relations, Public Enquiries
1505 Barrington Street
Halifax, Nova Scotia B3J 3K5
Email: [email protected]
Website: novascotia.ca/sns/access/individuals/consumer-awareness.asp
Nunavut
Consumer Affairs, Department of Community and Government Services
Baker Lake, Nunavut X0C 0A0
Email: [email protected]
Website: www.gov.nu.ca/
Ontario
Consumer Protection Ontario, Ministry of Government and Consumer Services
Toronto, Ontario M3M 1J8
Email: [email protected]
Website: www.ontario.ca/consumerprotection
Prince Edward Island
Consumer Services, Department of Justice and Public Safety
PO Box 2000
Charlottetown, Prince Edward Island C1A 7N8
Website: https://www.princeedwardisland.ca/en/topic/consumer-services
Quebec
Office de la protection du consommateur
Québec, Quebec G1K 8W4
Website: www.opc.gouv.qc.ca
Yukon
Consumer Services, Department of Community Services
Whitehorse, Yukon Y1A 2N1
Email: [email protected]
Website: www.community.gov.yk.ca/consumer/index.html
Provincial and Territorial Departments or Ministries of Housing
Alberta
Alberta Municipal Affairs and Housing, Housing Support Programs
Edmonton, Alberta T5J 4L4
Email: [email protected]
Website: www.municipalaffairs.gov.ab.ca
Alberta
Housing Support Programs, Alberta Municipal Affairs and Housing
Edmonton, Alberta T5J 4L4
Email: [email protected]
Website: www.municipalaffairs.gov.ab.ca
British Columbia
Office of Housing and Construction Standards
Victoria, British Columbia V8W 9T2
Website: www.housing.gov.bc.ca
Manitoba
Manitoba Finance, Residential Tenancies Branch
Winnipeg, Manitoba R3C 3Y4
Email: [email protected]
Manitoba
Manitoba Housing Authority
185 Smith Street
Winnipeg, Manitoba R3C 3G4
New Brunswick
Rentalsman and Consumer Affairs, Department of Justice and Consumer Affairs
440 King Street
Fredericton, New Brunswick E3B 5H8
New Brunswick
Department of Social Development
551 King Street
PO Box 6000
Fredericton, New Brunswick E3B 5H1
New Brunswick
Department of Social Development
551 King Street
PO Box 6000
Fredericton, New Brunswick E3B 5H1
Newfoundland and Labrador
Newfoundland and Labrador Housing Corporation
PO Box 220
St. John’s, Newfoundland and Labrador A1C 5J2
Northwest Territories
Northwest Territories Housing Corporation
Yellowknife, Northwest Territories X1A 2P6
Website: www.nwthc.gov.nt.ca
Nova Scotia
Community Services, Nova Scotia Department of Community Services
PO Box 696
Halifax, Nova Scotia B3J 2T7
Nunavut
Nunavut Housing Corporation
Arviat, Nunavut X0C 0E0
Website: www.nunavuthousing.ca
Ontario
Ministry of Municipal Affairs and Housing
Toronto, Ontario M5G 2E5
Email: [email protected]
Website: www.mah.gov.on.ca
Prince Edward Island
Office of the Director of Residential Rental Property, Island Regulatory and Appeals Commission
PO Box 577
Charlottetown, Prince Edward Island C1A 7L1
Website: www.irac.pe.ca/rental
Québec
Ministère des Affaires municipales, du Sport et du Loisir
Québec, Quebec G1R 4J3
Email: [email protected]
Québec
Société d’habitation du Québec
1054 Louis-Alexandre-Taschereau Street
Québec, Quebec G1R 5E7
Saskatchewan
Saskatchewan Housing, Department of Social Services
1855 VictoriaAvenue
Regina, Saskatchewan S4P 3T2
Yukon
Yukon Housing Corporation
Whitehorse, Yukon Y1A 2H5
Email: [email protected]
Based on source material: https://ised-isde.canada.ca/site/rural/en/housing