A few tips for when you are looking for a moving company:
- Seek advice and recommendations from family, friends or the Better Business Bureau before choosing a mover. This will help you ensure that your mover has experience and a proven track record.
- Get all the essential information before signing any contract. This includes checking that the company is bonded, has proper equipment, will provide unpacking, storage and claims settlement if you need them, and will store your possessions in a safe and appropriate place. Know exactly what you are paying for.
- Give the mover as much information as possible and get an estimate in writing. By doing this you ensure that the mover knows about any special items or obstacles that may affect the estimate. Be suspicious if the quoted price seems very low.
- Purchase moving insurance. Your home insurance may cover all or part of the move; if not, replacement value coverage is your best bet. It may be more expensive but it will ensure you get adequate coverage. If the mover provides insurance, find out the limitations.
On moving day, remember to do the following:
- Have everything ready to go; don’t get caught running around doing last-minute packing.
- Make sure the destination is ready; this may include reserving the elevator or a parking space if you are moving into a high-rise or a townhouse development.
- Make an inventory and supervise the loading and unloading. If something goes wrong, file a claim quickly to ensure you can have the situation addressed promptly.
- Take valuables with you; it’s best not to chance them with the mover.
It is often best to consult with a variety of movers. Many differ on price and services offered, so consulting different companies will ensure you get the service that suits you at a price you can afford.
Provincial and Territorial Consumer Affairs Offices
Alberta
Service Alberta, Consumer Contact Centre
Edmonton, Alberta T5J 4L4
Email: [email protected]
Website: www.servicealberta.ca
British Columbia
Consumer Protection BC
Victoria, British Columbia V8W 9J2
Email: [email protected]
Website: www.consumerprotectionbc.ca
Manitoba
Consumer Protection Office, Manitoba Justice
Winnipeg, Manitoba R3C 0B6
Email: [email protected]
Website: www.manitoba.ca/consumerinfo
New Brunswick
Financial and Consumer Services Commission
Fredericton, New Brunswick E3B 1E1
Email: [email protected]
Website: www.fcnb.ca
Newfoundland and Labrador
Service NL
St. John’s, Newfoundland and Labrador A1B 4J6
Email: [email protected]
Website: www.servicenl.gov.nl.ca/index.html
Northwest Territories
Consumer Affairs, Department of Municipal and Community Affairs
Yellowknife, Northwest Territories X1A 2L9
Email: [email protected]
Website: www.maca.gov.nt.ca/en/services/consumer-affairs
Nova Scotia
Service Nova Scotia and Municipal Relations, Public Enquiries
1505 Barrington Street
Halifax, Nova Scotia B3J 3K5
Email: [email protected]
Website: novascotia.ca/sns/access/individuals/consumer-awareness.asp
Nunavut
Consumer Affairs, Department of Community and Government Services
Baker Lake, Nunavut X0C 0A0
Email: [email protected]
Website: www.gov.nu.ca/
Ontario
Consumer Protection Ontario, Ministry of Government and Consumer Services
Toronto, Ontario M3M 1J8
Email: [email protected]
Website: www.ontario.ca/consumerprotection
Prince Edward Island
Consumer Services, Department of Justice and Public Safety
PO Box 2000
Charlottetown, Prince Edward Island C1A 7N8
Website: https://www.princeedwardisland.ca/en/topic/consumer-services
Quebec
Office de la protection du consommateur
Québec, Quebec G1K 8W4
Website: www.opc.gouv.qc.ca
Yukon
Consumer Services, Department of Community Services
Whitehorse, Yukon Y1A 2N1
Email: [email protected]
Website: www.community.gov.yk.ca/consumer/index.html
Based on source material: https://ised-isde.canada.ca/site/office-consumer-affairs/en/buying-and-leasing-big-ticket-items/moving-advice